Handling Packages Returned to Sender

1. Occasionally, packages are returned to us as undeliverable.
   
   1. A package might be returned as undeliverable for several reasons:
      1. The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order.
         1. 1. Please click here to see a list of the most common couriers.
            2. Please click here to see if your original tracking number has been assigned a local post tracking number.
      2. If an incorrect shipping address was provided in your order and the order had shipped, please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that it’s not guaranteed as all sales are final and refunds can not be granted.
      3. If an incorrect shipping address was provided in your order and you contacted us before the order shipped submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!
         1. 1. If it's just a spelling mistake, e.g., Loa Angeles, CA, 90210, there's a high chance your local post office would be able to still identify the correct shipping address. Please contact your local post office for further assistance.
            2. If the street name, zip code, and/or city are incorrect, we will contact your local post office on your behalf to make the necessary corrections. If no longer possible, we will send a replacement.
      4. Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.
      5. You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
      6. The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
      7. The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake.
   2. We can't re-ship orders that carriers return to us as undeliverable due to the reasons above except for clause 1.1.3 above. If you still want to purchase the same item/s, place a new order on our website.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.