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We apologize for any inconvenience caused by receiving a damaged item, an incorrect product, or not receiving your order at all. To assist you promptly, please follow the steps below:
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Contact Our Support Team:
- Submit a ticket through our Contact Form.
- Provide your order number and a detailed description of the issue.
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For Damaged or Incorrect Items:
- Attach clear photos of the damaged or incorrect item(s) to your support ticket.
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For Missing Orders:
- Confirm the shipping address provided during checkout.
- Check for any delivery attempt notifications from the carrier.
Our team will review your submission and respond within 48 hours to resolve the issue, which may include sending a replacement or providing a refund as appropriate.
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- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.