Addressing Issues with Damaged, Incorrect, or Missing Orders

1. We apologize for any inconvenience caused by receiving a damaged item, an incorrect product, or not receiving your order at all. To assist you promptly, please follow the steps below:

   1. Contact Our Support Team:

      • Submit a ticket through our Contact Form.
      • Provide your order number and a detailed description of the issue.

   2. For Damaged or Incorrect Items:

      • Attach clear photos of the damaged or incorrect item(s) to your support ticket.

   3. For Missing Orders:

      • Confirm the shipping address provided during checkout.
      • Check for any delivery attempt notifications from the carrier.

   Our team will review your submission and respond within 48 hours to resolve the issue, which may include sending a replacement or providing a refund as appropriate.

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   1. A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   1. Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.