I have not received my order and it's already beyond the delivery timeframe

Late Deliveries

1. We apologize for the delay in your order's arrival. To address this issue, please follow these steps:

   1. Verify the Shipping Address:

      • Ensure that the address provided during checkout is correct.

   2. Track Your Order:

      • Use the tracking number provided in your shipping confirmation email to monitor your package's status. If you haven't received a tracking number, please check your spam or junk mail folders.

   3. Contact the Carrier:

      • Reach out to the shipping carrier with your tracking number for more detailed information on your package's whereabouts.

   4. Allow for Additional Time:

      • Sometimes, unforeseen delays occur. We recommend waiting an additional 2-3 business days beyond the expected delivery date.

   If, after completing these steps, your order still hasn't arrived, please submit a ticket through our Contact Form. Provide your order number and a summary of the actions you've taken. Our team will respond within 72 hours to assist you further.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.